Return Policy
We offer returns on select items. Please review the policy below to determine if your order qualifies.
1.Final Sale Items (Made-to-Order & Special Orders)
Most of our dresses are made-to-order or specially ordered from designers and produced specifically for each customer
These items are FINAL SALE and are not eligible for return, exchange, or store credit.
Final sale items include:
• Dresses not kept in in-store stock
• Dresses ordered directly from a designer or vendor
• Sale or clearance items • Any item marked as “Final Sale”
Note:
• Made-to-order dresses are produced per order and are not available for try-on.
2. Returns for Eligible Items (Online Orders Only)
Returns are accepted only for in-stock dresses purchased online.
Return Terms:
• Return window: 3 days from delivery
• Refund type: Store credit only
• Store credit validity: 2 years
• Fees: 25% restocking fee
Original shipping costs are non-refundable
• International orders are non-refundable
3.Return Requirements
To qualify for a return:
• Return request must be submitted within 3 days of delivery (including weekends and holidays), or before your wear date (whichever comes first)
• Item must be:
Unworn
Unaltered
In original condition with tags attached
Shipping Requirements:
• Returns must be shipped via FedEx or UPS only
• Package must be:
o Fully insured
o Trackable
o Sent with signature required
• Return shipping costs are the customer’s responsibility
After Approval:
• Items must be shipped within 3 business days of receiving your Return Authorization Number (RA#)
4.Important Notes
• Returns without an RA# may incur up to a 50% fee
• Items not in original condition may:
. Be charged up to a 50% restocking fee, or
. Be rejected
• All sale items are final sale
• Late return requests (after 3 days) will not be accepted
5.Return Processing
• Returns are processed within 2–4 business days after delivery to us
• Approved returns will receive store credit via email
6.Sizing Disclaimer
Our dresses follow U.S. designer sizing, which may vary by brand.
We strongly recommend reviewing the size chart on each product page before placing your order.
Cancellation Policy
Order Cancellations:
• Orders may be cancelled within 2 hours of placement at no charge
In-Stock Items:
• Cancellations after processing are subject to a 25% restocking fee
Made-to-Order Items:
• Once production has begun, orders cannot be cancelled
In-Store Purchases
All purchases made in-store are FINAL SALE and are not eligible for return or exchange.
Defective or Damaged Items (Online Orders)
We carefully inspect all dresses before shipping to ensure they are in perfect condition.
Customers are responsible for inspecting their order immediately upon delivery.
Exchange Policy:
• Exchanges are accepted within 3 days of delivery
• Exchanges are for the same item only:
Same style
Same size
Same color
Exclusions:
Sale items
Clearance items
Demo items
Additional Notes:
• Shipping costs are non-refundable and are the customer’s responsibility
How to Request an Exchange:
Please email info@echoevenings.com within 3 days of receiving your order.